Whatever your vehicle needs — we have a solution

To book, simply contact us in any way convenient for you:

• Right on the website: fill in a simple request
• By email: send a request to service@fleetcare.ru
• Download the request form
• By phone: 8 800 775-89-36 free from anywhere in Russia.

Our specialist will contact you within 1 hour to confirm the request and agree on the terms. A confirmation email with a personal link to track your booking will be sent to your email.

Do not worry! Taking the right steps will not only help you avoid wasting time and incurring extra costs, but may even help preserve your health!

Follow this sequence of actions:

1. Turn off the engine, engage the parking brake (handbrake) and switch on the hazard lights.
2. Set up the warning triangle (at least 15 m from the vehicle in built-up areas and 30 m outside built-up areas).
3. Make sure that you, your passengers and the people in the other vehicle are all right. Even if you only suspect injuries, immediately call an ambulance and the police on 112. If necessary, provide first aid.
4. Write down the names, addresses and phone numbers of witnesses.
5. If other vehicles cannot pass and the consequences of the accident block the whole road, you need to photograph the accident scene and clear the roadway.
6. Take a wide shot of the scene, and close-up shots of both vehicles from every side, with their licence plates and, if possible, VIN numbers. The photos should clearly show braking marks, broken parts, the debris field of the shattered vehicle elements (glass, bumper trims, etc.), road signs and markings.

Even if all parties to the accident have no claims and are ready to leave — do not leave the accident scene without the written consent of the other parties. A simple free-form written statement will protect you not only from a traffic police fine, but also from bad faith by the other parties, who may claim that you left the scene of the accident.

If you have any doubts — call us! Our specialists will quickly advise you what to do and help with all further steps.

If you discover that a tree has fallen on the vehicle, a window is broken, the paint is scratched and so on — under no circumstances remove any traces of the incident! Call the police immediately and wait without touching anything. The traffic police are of no help here — you specifically need regular police officers!

While waiting for the police to arrive, you should photograph and video all the damage, the position of the vehicle relative to the road and surrounding objects — the more detail, the better! If there are witnesses to the incident, take down their passport details and contact information.

Even if all parties to the accident have no claims and are ready to leave — do not leave the accident scene without the written consent of the other parties. A simple free-form written statement will protect you not only from a traffic police fine, but also from bad faith by the other parties, who may claim that you left the scene of the accident.

The police officers who arrive must draw up a report reflecting the following: the date, time and place of the incident, the circumstances under which it happened, and a full list of the damaged parts of the vehicle. When signing it, do not agree to wording stating that the damage is insignificant to you or that you have no claims against anyone. The officers must give you a certificate confirming the damage caused to the vehicle.

If you need help or advice — call us! We work around the clock, seven days a week.

There are only three such documents:

1. Driving licence
2. Vehicle registration certificate (STS)
3. OSAGO insurance policy

This list is set out in the Road Traffic Regulations (PDD) — a document with the status of a Federal Law. The law makes no distinction between corporate and private vehicles — they are absolutely equal on the road.

Unfortunately, the legislation is imperfect and gives many grounds for differing interpretations, and often for abuse. Below are the most common ones:

And where is your power of attorney? No power of attorney is required to drive a corporate vehicle! Since 24.11.2012 this requirement has been removed from the PDD by Government Resolution No. 1156 of 12.11.2012.

And where is your waybill? No waybill is required to drive a corporate vehicle! This document is mandatory only when providing road transport services, i.e. carrying out commercial or licensed carriage. The features of such activity are clearly defined by the main regulatory document in this field — the Charter of Road Transport (259-FZ of 08.11.2007):

1. Your official position (according to the organisation's staffing schedule) is Driver.
2. You are transporting registered cargo (there are accompanying documents, the carriage is paid for and is the main purpose of your work).
3. You are transporting passengers (the people in the vehicle have tickets or other travel documents, and your job is carrying people).

A waybill is required if at least one of these conditions is met. However, when driving a corporate vehicle of any size and purpose, in 99% of cases you meet none of them. Which means the waybill is not a mandatory document for you.

In the dry language of the law, this reads as follows:

A waybill is not a mandatory document for the driver of a corporate vehicle, because a corporate vehicle is a means of transport whose operation is not connected with the direct conduct of commercial activity in the provision of road transport services, as defined in Federal Law No. 259 "Charter of Road Transport and Urban Ground Electric Transport", as well as Ministry of Transport order No. 152 of 18.09.2008, issued pursuant to part 1 of the article of the aforementioned Federal Law No. 259.

Pay attention to a very important point: legislation in the field of transport carriage is based on dispositive rules, and the waybill is only the tip of a large iceberg! In other words — by filling out a waybill, you voluntarily acknowledge yourself as a participant in transport carriage. Which means you are obliged to comply with all the requirements for carriers (of which there are very many), and to bear responsibility for their violation. Therefore, under no circumstances fill out a "fake" waybill when in an accident or under pressure from traffic police officers! By doing so you voluntarily take on responsibility for violations you did not commit and put at risk not only yourself, but also your company. Remember that the waybill is a very serious document intended for professional drivers!

If you have become a victim of arbitrary conduct by traffic police officers, find yourself in a difficult situation, or are simply unsure of your actions — contact us immediately! Our specialists work around the clock, seven days a week. Timely help will let you avoid many unpleasant consequences in the future.

OSAGO is compulsory third-party liability insurance. You cannot drive a vehicle without an OSAGO policy! You must always carry a valid OSAGO policy while driving; it is a mandatory document checked by the traffic police officer. However, unlike the vehicle documents, you do not have to take the OSAGO policy with you — you can keep it in the car.

When taking over a vehicle, be sure to check that the OSAGO policy is valid for you! If the policy specifies a limited number of drivers, then no one but them has the right to drive the vehicle!

KASKO is voluntary insurance of a vehicle against any kind of damage, including theft. In the event of an accident, even if you are at fault, KASKO covers all the costs of repairing the vehicle. The KASKO policy does not have to be carried with you and is not checked by the traffic police. However, it is better to always keep it in the car together with a brief reminder and the insurance company's contact phone numbers.

Please note that neither KASKO nor OSAGO will apply if, at the time of the accident, there was a person not entitled to be admitted to driving, including someone in a state of alcohol intoxication! The insurance company will certainly refuse to pay out in such a case and will recover all costs from the person at fault.

If the vehicle is damaged in a car park by another road user (which may be not only a car, but also a cyclist, a rollerblader or even a pedestrian!) — this is a road traffic accident. You need to call the traffic police.

But if the vehicle is damaged in some other way (snow or an icicle fell from a roof, a window was broken, tyres were slashed, etc.), then this is not an accident but damage to property. Such damage is handled by the police.

If the culprit has not been found or fled the scene, look around for recording devices. Video cameras may be on residential buildings or other structures (government institutions, supermarkets, etc.). Also, a nearby vehicle may have had a dashcam running. Point them out to the emergency service officers who arrive — this will help you get compensation faster.

Sooner or later every driver may be surprised to find their car missing from where they left it some time ago… There can only be two options — either the car was stolen, or it was moved by a tow truck. Moreover, the tow truck could have taken the car to an impound lot for a parking violation, or moved it to a neighbouring street if it was simply obstructing snow removal or emergency works. As you can see, there is definitely no need to panic straight away!

Look around — perhaps road works are being carried out nearby and there are no other parked cars either? Then it is worth asking the workers themselves. If the cars were moved away from the work site, they are most likely somewhere nearby and the workers will immediately tell you where to find your car.

Perhaps there is a "No stopping" sign near the place where you left the car. In that case it is likely the car was towed to an impound lot, and then you should be patient… In any case, first you need to call the short number 112 or 02. In Moscow, you can also call the "Moscow Transport" contact centre directly on: (495) 539-54-54. If the car really was towed, they will tell you which traffic police station to go to for the paperwork, and at which specialised impound lot your car is located.

If the information service told you on the phone that the car was not towed anywhere, you must immediately report the theft to the traffic police! The vehicle data will immediately enter the surveillance system and the car may be found while the trail is still hot.

In any case, the next step is to contact the police and file a theft report. Please note that you should not contact the traffic police, but your local district police officer.

In the report you need to state where and when you left the car, and at what moment you discovered it missing. In addition, to file the report you will need documents confirming ownership of the vehicle (the registration certificate or PTS, as well as a power of attorney). After the report is filed, the police will begin searching for the car.

If you have a KASKO policy, never leave the keys and documents in the car! Even collecting the car from the impound lot will be much harder if the documents are inside. And in case of theft — the absence of documents or keys may become grounds for refusing to compensate the damage!

The PDD state: "Before setting off, check and en route maintain the vehicle in sound technical condition in accordance with the Basic Provisions on the admission of vehicles to operation…"

But you will agree that hardly anyone actually checks the oil level, the brake fluid and the tyre pressure before every trip. Nevertheless, it is worth giving the car a reasonable minimum of attention. So what should you pay attention to?

1. Damage to the car while parked. Even as you approach your car, take a quick glance at the main elements:
   • is a tyre flat?
   • is the glass intact? are there any signs of a collision or vandalism?
2. Once you switch on the ignition, pay attention to the warning lights and the on-board computer messages:
   • is there enough fuel in the tank?
   • does the washer fluid need topping up?
   • are there any messages about an engine fault (check engine), a critical level of oil, brake or coolant fluid?
3. Once you start the engine, pay attention to the battery charging warning light (if fitted) and the lighting devices (this may also be indicated by a check engine light that will not go out).

Of course, you can top up the washer fluid reservoir on the way, but consider whether you will actually have such an opportunity, or whether it is better not to delay it. But driving with an insufficient level of oil or coolant risks a serious repair!

Tyres: do not forget about a sound spare wheel, as well as the jack and the wrench to change it. In addition, it is useful to keep a pair of garden gloves, a clean mat and a bag for the tyre together with the spare wheel — they will come in handy if you have to change a wheel in bad weather. For cars fitted with run flat tyres the spare wheel question is not relevant, but it is important to remember that after a puncture you can only drive slowly and only to the nearest service centre, otherwise the wheel will be ruined beyond repair! So do not ignore the tyre pressure monitoring system messages. Remember that even a completely flat run flat wheel is hard to tell apart from a properly inflated one. You can only check it with a pressure gauge!

When setting off in winter for a business meeting in another city, be sure to take warm clothing with you. A ski jacket or a casual-style down jacket will not take up much space in the boot, but will be very useful in case of an accident or if the car unexpectedly stalls on the way. And if in winter you do end up in a situation where the car engine will not run and you have to wait several hours for help — do not immediately get out of the car and leave the doors open! Without wasting time, call for help and conserve warmth — the cabin of a car that is not running cools down very quickly.

Scheduled maintenance, or in technical terms routine servicing, is a set of regular preventive actions devised by manufacturers to rule out sudden breakdowns and ensure a long, reliable life for the vehicle.

The maintenance interval is tied to the vehicle's mileage (the interval is from 10 to 20 thousand km) and its service life — if the car is driven little, maintenance is carried out at least once a year. Scheduled maintenance includes a general inspection of the vehicle's components, as well as an oil change and replacement of other consumables. If faults are identified during the inspection, they are additionally repaired. This is exactly why a service centre cannot guarantee in advance the exact cost of the service and the time it will take.

Tip: some spare time for the service visit and flexibility in your schedule will help you avoid unnecessary stress.

Important: timely maintenance is necessary not only to guarantee the reliability and safety of the vehicle, but is also a mandatory condition for keeping the warranty!

Most modern cars are equipped with a function that reminds you of the need for the next service. Be sure to pay attention to the on-board computer messages! Remember that no one but the driver can find out in time about the need for servicing. You can schedule maintenance within a mileage range of +/- 100 km or 5 to 7 days from the indicated value (most cars remind you of the need for maintenance in advance, indicating the remaining allowance).

Please note that after all the work is done, you must make a note in the service book and reset the counter for the next maintenance! On a number of modern cars the service book is electronic and is part of the on-board computer.

Most importantly: if you do not know when the next maintenance is due — contact us without delay. In a few minutes our specialists will help you understand the situation and not miss the most important event in your car's life!

Everyone is equal before the law. And drivers of corporate vehicles are no exception. However, regarding fines for traffic violations there are some differences for them compared with owners of their own cars.

The point is that a fine issued by a traffic police officer is recorded against a specific driver (their licence), whereas violations recorded by automatic cameras are tied to the vehicle's licence plate and sent to its owner. This is exactly why you will never find a speeding fine for a corporate vehicle in your mailbox.

But this does not mean that punishment can be avoided! The fine will be sent to the legal entity in whose name the vehicle is registered with the traffic police. Depending on the specific situation, this may be your company or the leasing company. At the same time, the law is often much stricter with legal entities than with ordinary citizens. This concerns not only the amounts of the fines themselves, but also the penalties for late payment. The main thing to understand is that no matter how long the fine wanders through the bureaucratic jungle, in the end the whole amount will fall on your personal budget. And its size may turn out to be a very unpleasant surprise!

Therefore, if you know for sure that a violation was recorded, do not rejoice at the "silence". Without delay, report it to the fleet manager so that they can promptly track down the lost documents.

One should also not forget about the constantly tightening measures against "persistent" offenders. When driving a corporate vehicle, you represent the company before the law and before society, so compliance with the PDD, respect for other road users and safe driving are not only a requirement of the law, but also an element of corporate culture.

When is the right time to change tyres?

It is obvious that matching the tyres to the weather conditions is a crucial component of road safety. But how do you determine when it is "already time", if in the off-season the weather is often completely unpredictable?

It is quite simple: leading tyre manufacturers clearly recommend changing summer tyres to winter ones when the steady air temperature is around +5 C. This means that in autumn you should change the tyres when the daytime temperature no longer rises above 5-7 degrees, and in spring — on the contrary, when it is no longer colder than +5 at night.

Why so? It is down to the physical properties of the rubber itself. The composition of winter and summer tyres differs. Summer tyres harden as the temperature drops and do not grip the road surface as well as in the warm season. As a result, the braking distance increases dangerously even on clean asphalt, without any snow or ice! Winter tyres, thanks to their composition, do not lose elasticity even in a hard frost, but as the temperature rises they become too "soft", significantly lose their grip properties and wear out heavily. In addition, while in winter all drivers are prepared for an increased braking distance, in summer the distance in the traffic flow is greatly reduced, becoming unacceptable for the capabilities of winter tyres.

These practical recommendations are echoed by the legislation too: operating a vehicle on tyres unsuited to the season carries a fine. At the same time, the deadlines for changing tyres are set with regard to climatic norms. For the central region, winter tyres must be removed no later than 1 May and fitted no later than 1 December.

Do not put off the tyre changeover until the last moment. Plan the tyre change in advance — this will help you avoid wasting time and guarantee your safety.

To book a tyre changeover, simply submit a request in any way convenient for you:

• Right on the website: fill in a simple request
• By email: send a request to service@fleetcare.ru
• Download the request form
• By phone: 8 800 775-89-36 free from anywhere in Russia.

Our specialist will contact you within 1 hour to confirm the request and agree on the terms.

When do you need to buy new tyres?

A tyre change may be required if the old ones are damaged, have reached critical wear, or have used up their service life. The criteria are:

1. Damage: tears, cuts, bulges and other damage that compromises the carcass or shape of the tyre.
2. Tread wear: we recommend changing summer tyres when the remaining tread is less than 3 mm, and winter tyres — less than 4 mm, or with a loss of more than 50% of the studs. Tyres with asymmetric tread wear are also subject to mandatory replacement, regardless of the tread height.
3. Service life: tyres also have an expiry date. Even tyres that have never been used significantly lose their characteristics after several years of storage. Therefore, if more than 5 years have passed since the tyre's date of manufacture, it is recommended to replace it regardless of the degree of wear.

What to do if a tyre is damaged on the road?

Most cars have a spare wheel on a rim, located in the luggage compartment, and in an unforeseen situation you can fit it. If you are not confident in your abilities, or if there was no spare wheel and the car cannot move — just contact us, and our specialists will promptly call out roadside assistance and, if necessary, arrange towing to the nearest service centre. Remember, if a wheel is damaged you must stop immediately! Even a few dozen metres of driving on a deflated wheel can lead to serious damage to the rims and suspension!

If the wheel was damaged as a result of hitting a pothole, mounting a kerb or another obstacle and you have a KASKO policy — be sure to register an accident. Remember that most insurance companies compensate the cost of the tyre only if there is also damage to the rim! Therefore, be sure to record in the accident report the presence of rim damage, as well as any possible hidden suspension damage. If you are not sure how to act correctly — just contact us! Our specialists will advise you on the correct course of action and help draw up all the necessary documents.

How to extend the service life of tyres?

For the tyres of your car to serve reliably and for a long time, it is enough to follow a few simple rules:

1. Maintain the recommended air pressure. The plate with the manufacturer's recommendations can be found on the inside of the fuel filler flap or on the centre pillar of the body on the driver's side.
2. Keep an eye on the correctness of the wheel alignment angles. If you notice the car constantly pulling away from a straight line — you should contact a service centre without delay for a check and diagnostics. Otherwise this will very quickly lead to asymmetric wear and the inevitable replacement of the tyres. In addition, operating a car with disturbed suspension geometry is extremely unsafe!
3. After fitting new tyres, they need to be run in. In the first 300 to 500 km you should avoid sharp acceleration and braking. And at the end of this period it is recommended to re-balance the wheels.

Following these rules will guarantee a long and safe life for your tyres!